Introducing the EU Stock XH370-10J Folding Ebike with Silver Fish Battery PackThe XH370-10J Folding Ebike is designed for those who seek a reliable and efficient mode of transportation. This electric bike comes equipped with a high-performance Silver Fish Bottom Discharge Lithium Battery, available in two capacity options: 36V 10.4Ah and 36V 13Ah. With powerful motor options of 250W, 350W, or 500W, this ebike is perfect for commuting, leisurely rides, or tackling steep hills with ease.

Key Features:

• Battery Type: Dorado Semi-integrated ebike frame Lithium Battery
• Rated Voltage: 36V
• Rated Capacity: Available in 10.4Ah (374.4Wh) or 13Ah (468Wh)
• Cell Model: High-quality Chinese powerful cells
• Battery Size: 388mm x 113mm x 75mm
• Shell Material: Durable ABS + Aluminium alloy
• Recommended Motor Power: Compatible with 250W, 350W, and 500W motors
• Battery Charge Voltage: 42V
• Discharge Cut-off Voltage: 30V
• BMS Function: Equipped with Over-Current, Over-Discharge, Over-Charge, and Short-Circuit Protection

Shipping Information:

Orders placed within EU countries will be shipped directly from our EU warehouse for faster delivery. Other international orders will be dispatched from our facility in China.

Delivery Times:

• USA: Approximately 3-15 days via FEDEX or UPS
• Canada: Approximately 14-28 days via UPS/Post service
• EU Countries: Approximately 15-25 days via UPS/DPD

Warranty Information:

We stand behind the quality of our products with a one-year warranty. Should you encounter any defects (excluding items damaged or misused post-delivery), please notify us within one week for resolution.

Safety Warnings:

• Handle Li-ion cells with care; they are sensitive to charging characteristics and may pose risks if mishandled.
• Ensure users have sufficient knowledge of Li-ion rechargeable batteries before use.
• We are not liable for damages resulting from misuse or mishandling of Li-ion batteries.
• It is highly recommended to use our designated smart Li-ion battery charger for optimal performance.
• Avoid using conventional DC adapters to charge the battery module.

Customer Satisfaction Commitment:

We maintain high standards of excellence and strive for 100% customer satisfaction. Your feedback is crucial to us, and we appreciate positive reviews. If you experience any issues with our products or services, please contact us directly, and we will address your concerns promptly.

FAQ:

1. How to choose a replacement battery?

When selecting a new battery, ensure it fits your ebike frame. The battery voltage must match your previous battery (e.g., if your old battery is 36V, the new one cannot be 48V or 52V). If your old battery was 10.4Ah, you can opt for a higher capacity as long as it fits within the designated space.

2. What kind of cells are in the battery pack?

Our battery packs primarily use authentic Grade A 18650 battery cells sourced from Korea or Japan, along with some proprietary cells. Details on the specific cells used can be found in the product description.

3. What is a BMS?

The Battery Management System (BMS) is a crucial circuit board that protects your battery pack and ensures its safety during use.

4. Is customized service available?